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Bezzie Pet Co. Terms and Conditions

  1. Purpose
    1. These terms and conditions (together with the documents referred to in them) set out the terms and conditions on which Bezzie Pet Co.also referred to as “we” or “us” in these terms and conditions) will supply to you the products (Products) listed on our website bezzie.com.au (Website).
    2. Please read these terms and conditions carefully before ordering any Products from our Website. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
    3. You should print a copy of these terms and conditions for future reference.
    4. You should also review our Privacy Policy before registering for a Bezzie Pet Co. account.
  2. Service Availability
    1. The Website is only intended for use by people residing in Australia. We do not accept orders from individuals outside Australia.
  3. Your Status
    1. By placing an order through our site, you warrant that:
      1. you are legally capable of entering into binding contracts;
      2. you are at least 18 years old;
      3. you are resident in Australia; and
      4. you are accessing our site from that country.
    2. Formation of Contract – Flexible Subscription
      1. After placing an order for Products using our standard order form, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order of Products constitutes an offer to us to purchase a flexible subscription to Bezzie Pet Co.’s Product offerings. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Products have been ordered (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
      2. By placing an order for Products using our standard order form, you agree to pay recurring periodic subscriptions until cancelled by you or us, as laid out in these terms. You can edit, skip or cancel your subscription at any time before the cut off period. [The cut off period to edit, skip or cancel your order is 4 days prior to your delivery:
        1. Tuesday deliveries: Changes can be made up to 11.59pm the prior Thursday.
        2. Wednesday/Thursday deliveries:  Changes can be made up to 11.59pm the prior friday.
        3. Saturday/Sunday deliveries: Changes can be made up to 11.59pm the prior Monday.
        4. Cancellation of an order after the cut off time will result in a full charge of the order.

You will not be charged for any cancellation prior to the cut off. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.

  1. Cancelling your flexible subscription is easy. You can do so by e-mailing paws@bezzie.com.au.
  2. We reserve the right, in our absolute discretion, not to renew your subscription by providing reasonable notice to you at any time and without giving any reasons.
  1. Vouchers and Gift Cards
    1. We may offer gift cards, discount promotions and other types of vouchers (Voucher) which are required to be activated by email application in order for the holder to commence delivery of Products. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between us and you when you redeem the Voucher by purchasing a Product.
    2. Any Voucher may only be used once by you and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval. Vouchers cannot be refunded once purchased. Only one voucher is allowed to be applied per order. Only one account is allowed per allocated delivery address.
    3. We reserve the right to withdraw or cancel any Voucher (other than a paid-up gift card) for any reason at any time.
    4. Vouchers may only be redeemed through the Website and not through any other website or method of communication. To use your Voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.
    5. Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates.
    6. We reserve the right to exclude the use of Vouchers on specific products.
  2. Availability and Delivery
    1. We will use best endeavours to fulfill orders by the delivery date set out in the Dispatch Confirmation. If no delivery date is specified or exceptional circumstances arise, we will deliver orders within 30 days of the date of the Dispatch Confirmation or issue a refund.
  3. Risk and Title
    1. The Products will be at your risk from the time the Products are delivered to the delivery address.
    2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
  4. Price and Payment
    1. The price of the Products and our delivery charges will be as quoted on the Website from time to time, except in cases of obvious error.
    2. Product prices include GST.
    3. We may make reasonable changes to Product prices and delivery charges at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
    4. Payment for all Products must be by credit or debit card or Paypal. We accept payment with American Express, Visa and Mastercard.
  5. Quality of our Products
    1. Any Product purchased from us through the Website will, on delivery:
      1. conform with its description;
      2. be of satisfactory quality; and
      3. be reasonably fit for all the purposes for which products of that kind are commonly supplied.
    2. Our products are designed for pet consumption – not human consumption. You are responsible for ensuring that the Products that you purchase are in accordance with your pets’ dietary requirements or restrictions, including as to type and amount.
  6. Our Refund Policy
    1. If you are unhappy with your Product for a legitimate reason such as:
      1. the box was missing ingredients;
      2. the box was damaged; or
      3. the box did not arrive,

we will offer, in our sole discretion, a refund or replacement of the Product ordered, or credits to be applied to future deliveries, if it can be shown that the Product you were charged for was not provided as it should have been. Contact customer service at paws@bezzie.com.au within seven (7) days of receiving your delivery to make a claim for a refund, replacement or credit.

  1. Nothing in these terms and conditions excludes or limits our liability for:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation;
    3. any breach of the obligations contained in the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law; or
    4. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
  2. Disputes
    1. All disputes are to be lodged at paws@bezzie.com.au in writing, explaining the details of the dispute.
  3. Notices
    1. All notices given by you to us must be given to Bezzie Pet Co. at paws@bezzie.com.au (unless otherwise specified in these terms and conditions). We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any other manner permitted by applicable laws.
    2. Notice will be deemed received and properly served:
      1. immediately when posted on the Website;
      2. 24 hours after an e-mail is sent; or
      3. three days after the date of posting of any letter.
    3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
  4. Transfer of rights and obligations
    1. Any Contract between you and us is binding on you and us and on our respective successors and assignees.
    2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
    3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
  5. Intellectual property rights
    1. We are the owner or the licensee of all intellectual property rights in the Website, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
    2. You may print off one copy, and may download extracts, of any pages from the Website for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a license to do so from our licensors and us.
    3. If you post comments on the Products to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly held opinions. By ordering the Products you irrevocably authorise us to quote from your Commentary on the Website and in any advertising or social media outlets which we may create or contribute to.
  6. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
      1. strikes, lockouts or other industrial action;
      2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
      3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
      4. recalls of products initiated by our suppliers due to health and safety concerns;
      5. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
      6. impossibility of the use of public or private telecommunications networks; and
      7. the acts, decrees, legislation, regulations or restrictions of any government.
    3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
  7. Waiver
    1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
    2. A waiver by us of any default will not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 12 above.
  8. Severability
    1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  9. Entire agreement
    1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
    2. We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them (including the Website), to the maximum extent permitted by law.
    3. Nothing in this clause limits or excludes any liability for fraud.
  10. Variation of these terms and conditions
    1. We have the right to make reasonable revisions and amendments to these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
    2. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
  11. Governing law
    1. The laws applicable in New South Wales govern these terms and conditions and any Contract formed under these terms and conditions and any dispute in connection with any Contract.
    2. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts competent to hear appeals from those courts.

Bezzie Pet Co. Privacy Policy

  1. Purpose of Policy
    1. This Privacy Policy applies to the collection, use, disclosure and handling of personal information by Bezzie Pet Co. (Bezzie Pet Co., we or us), including personal information collected through its website bezzie.com.au (Website)
    2. This Privacy Policy outlines how we will collect, use, disclose and otherwise handle personal information, in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Act).
    3. We are committed to protecting and respecting your privacy.
  2. Information we may collect from you
    1. We may collect the following data about you:
      1. information that you provide by filling in forms on the Website, including
        1. information provided in the process of registering to use the Website;
        2. subscribing to our services;
  • posting material or requesting further services; and
  1. information you provide when you report a problem with the Website;
  1. records of our correspondence with you, if you contact us;
  2. your responses to any surveys that we ask you to complete for research purposes;
  3. details of transactions you carry out through the Website and of the fulfilment of your orders;
  4. details of your visits to the Website including,
    1. traffic data;
    2. location data;
  • weblogs; and
  1. other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  1. We may collect information about your computer, including when available:
    1. your IP address;
    2. operating system; and
    3. browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
  2. We may obtain information about your general Internet usage by using a cookie file that is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Website and to deliver a better and more personalised service, by enabling us:
    1. to estimate our audience size and usage pattern;
    2. to store information about your preferences, and so allow us to customise the Website according to your individual interests;
    3. to speed up your searches; and
    4. to recognise you when you return to the Website.
  3. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website, where we store your personal data.
  1. Overseas disclosures
    1. The data that we collect from you may be transferred to and stored at a destination outside Australia.
    2. It may also be processed by staff operating outside the Australia who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
    3. By submitting your personal data, you agree to this transfer, storing or processing.
  2. Uses made of the information
    1. Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you don’t confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we won’t store it for longer than necessary and we certainly won’t share it with any other company. Our aim is simply to provide you with the highest level of service that we can.
    2. We use information held about you in the following ways:
      1. to ensure that content from the Website is presented in the most effective manner for you and for your computer;
      2. to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
      3. to carry out our obligations arising from any contracts entered into between you and us;
      4. to allow you to participate in interactive features of our service, when you choose to do so;
      5. to notify you about changes to our service;
      6. to respond to any enquiries you may have and to provide you with the products and services you may have requested;
      7. to contact you (including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner) in relation to your enquiry or order;
      8. to respond to your feedback or complaint;
      9. to administer, investigate and resolve any other claims that you are involved in;
      10. to carry out our business functions and activities, including meeting our legal and regulatory obligations; and
      11. to improve the service we provide.
    3. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
    4. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

    5. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

    6. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under thirty have clicked on their advertisement on any given day).
    7. We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in urban areas).
    8. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

    9. The Website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics also uses “Cookies”, text files that are saved on the hard drive of your computer and enable the analysis of your use of the Website. The information gathered by the cookie about the use of the Website will generally be transmitted to Google servers in the US and saved there. Should IP anonymisation be activated for the Website, your IP address will be shortened by Google within Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. As licensed by the owners of the Website, Google will use this information in order to analyse your use of the Website, in order to compile reports regarding the Website activity, and in order to render further services associated with Website activity and Internet usage to the owner of the Website. The IP address of your browser as detected by Google Analytics will not be conflated with other data from Google. You can choose to prevent the saving of cookie files through the relevant setting in your browser software; we would however like to inform you that you will in this case not be able to use all the functions of the Website to their full extent. You can choose to prevent Google’s collection and usage of the data gathered by cookie files to provide information regarding your usage of the Website (including your IP address) by downloading and installing the browser plugin available here. By using the Website, you are consenting to the appropriation of data about you by Google in the manner and for the purposes laid out above.

    10. The Website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to the Website. It could mean that we advertise to previous visitors who haven’t completed a task on the Website, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use advertising cookies (from DoubleClick) to associate your browser with interest and demographic categories, and serve ads based on your past visits to the Website. Of course, any data collected will be used in accordance with this privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you here and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

    11. The Website uses retargeting services from the social network Facebook. Facebook collects certain information via cookies to determine which web pages are visited. This data is then used to associate your browser with interest and demographic categories, and serve Facebook ads based on your past visits to the Website. Please note that any information collected by Facebook via cookies is not linked to any customer’s personal information collected by us.
Integrated on our webpages are plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. These Facebook-plugins are indicated by the Facebook-logo or the “Like-Button” on the Website. You can find an overview of the Facebook-plugins here. When you visit the Website, a direct connection is established between your browser and the Facebook server through the plugin. Through this connection, Facebook is informed that you have visited the Website using your IP address. Should you click the Facebook “Like-Button” while logged into your Facebook account, you can link the contents of the Website to your Facebook profile. In this way Facebook can link your visit to the Website to your user account. We would like to point out that, as the proprietors of the pages, we have no influence on the contents of the transmitted data or its use by Facebook. You can find further information regarding this in the Facebook Privacy Policy here. In order to avoid your user account being linked to the data passed on to Facebook, you must be logged out of your Facebook account.
  1. Storage and security of your personal information
    1. We generally host and store data (including customer data and personal information) electronically in our IT systems. We may also hold some personal information in hard copy paper files.
    2. We take steps to protect the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. We do this by limiting who can access your personal information. We have security systems in place for the Website. However, because of the nature of the internet, we are unable to guarantee the security of your personal information.
  2. Disclosure of your information
    1. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in the Corporations Act 2001 (Cth).
    2. We may disclose your personal information to third parties:
      1. if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
      2. if our shares or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
      3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property or safety of Bezzie Pet Co., our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
      4. to help us analyse our business practices and improve our products and services and obtain feedback; and
      5. if they are service providers that we use to help us conduct the business, subject to confidentiality provisions as we deem appropriate.
    3. If we need to use or disclose your personal information for any other purpose, we will obtain your consent first, unless it is required or authorised by law to do so (including under the Act).
  3. Your rights
    1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at paws@bezzie.com.au.
    2. The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
    3. You have a right to request access to or correction of your personal information held by us. If you wish to do so, please contact us at paws@bezzie.com.au.
  4. Changes to our privacy policy
    1. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
  5. Complaints process
    1. If you have any questions or concerns about the collection, use or disclosure of personal information by us, or if you believe that we have not complied with this privacy policy or the Act, please contact us at paws@bezzie.com.au.
  6. Contact
    1. Questions, comments and concerns regarding this privacy policy are welcomed and should be addressed to paws@bezzie.com.au.