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questions?

questions

billing/payment

i paid for, but am missing items or had an issue with my delivery – what can you do?

doggonit - we’re sorry about that! please contact our customer communications team...they’ll take care of you and your bezzie.

will i be charged for all upcoming orders visible in my account?

no - we scheduled 5 future orders for your based off your current plan settings for each bezzie in your world. future orders are billed 4-7 days in advance of delivery, depending on your shipping address.

do you offer any discounts?

any applicable discount(s) will be applied at checkout.

how much does this cost?

pricing varies based on your bezzie's size and appetite. visit our 'how it works' page to learn more.

when will i be billed for my next order?

we bill ahead of each upcoming delivery - exact billing date varies by customer, but generally ranges between 4-7 days in advance of the delivery.

what payment types do you accept?

all major credit cards.

coming soon: apple pay, google pay and paypal.

my account

can I change my delivery or billing address at any time?

yes! you can change your address(es) to wherever is most convenient for you provided your order has not been processed for shipping.

what if I have more than one bezzie?

we love a two or more bezzie household! our plans make it easy to add multiple bezzies to your subscription (even if they have completely different appetites and flavour preferences).

how can I manage my bezzie’s subscription or cancel?

the account section of both our website and mobile app make it easy to edit or cancel your bezzie subscription.

how should I store my bezzie’s food?

our bezzie bites recipes are individually packed, self-stable and come in a resealable bag. our bezzie raw recipes are to be kept frozen until ready for thawing. keep thawed raw recipes in the fridge for no longer than 48 hours. bezzie raw must not be cooked as it contains bone.

what happens if my bezzie gets sick while starting the bezzie bites or fresh food?

we recommend transitioning bezzies slowly over the first week, mixing the original food with increasing proportions of bezzie food. whether you’re serving your bezzie raw, bites, or a mix of both, start with a quarter amount of bezzie food for the first three days and increase in quarter increments every few days.

I want to subscribe to bezzie – should I consult my vet first?

while it isn't necessary, it's always a good idea to talk to your vet before switching your bezzie's diet. your vet will be thrilled with our fresh food, clean ingredients, and balanced meals.

should I be feeding my bezzie fresh or bites?

we have formulated our bezzie meal plans so that you can easily combine our fresh and dry options in each meal. but, we know some bezzies prefer only dry or only fresh food. you can easily select one or the other as well.

how do you know how much food my bezzie needs?

with a little help from our veterinary friends, we tailor every bezzie menu to his or her caloric needs based on age, weight, activity level, and breed. each individual package contains a balanced meal for your bezzie — so no need to worry about over or underfeeding. but all bezzie's are different, so keep an eye out for weight gain or loss, your bezzie's food can always be adjusted.

my bezzie

what if I have more than one bezzie?

we love a two or more bezzie household! our plans make it easy to add multiple bezzies to your subscription (even if they have completely different appetites and flavour preferences).

how should I store my bezzie’s food?

our bezzie bites recipes are individually packed, self-stable and come in a resealable bag. our bezzie raw recipes are to be kept frozen until ready for thawing. keep thawed raw recipes in the fridge for no longer than 48 hours. bezzie raw must not be cooked as it contains bone.

what happens if my bezzie gets sick while starting the bezzie bites or fresh food?

we recommend transitioning bezzies slowly over the first week, mixing the original food with increasing proportions of bezzie food. whether you’re serving your bezzie raw, bites, or a mix of both, start with a quarter amount of bezzie food for the first three days and increase in quarter increments every few days.

I want to subscribe to bezzie – should I consult my vet first?

while it isn't necessary, it's always a good idea to talk to your vet before switching your bezzie's diet. your vet will be thrilled with our fresh food, clean ingredients, and balanced meals.

should I be feeding my bezzie fresh or bites?

we have formulated our bezzie meal plans so that you can easily combine our fresh and dry options in each meal. but, we know some bezzies prefer only dry or only fresh food. you can easily select one or the other as well.

how do you know how much food my bezzie needs?

with a little help from our veterinary friends, we tailor every bezzie menu to his or her caloric needs based on age, weight, activity level, and breed. each individual package contains a balanced meal for your bezzie — so no need to worry about over or underfeeding. but all bezzie's are different, so keep an eye out for weight gain or loss, your bezzie's food can always be adjusted.

our food

do you offer cat food?

not yet. we know cats are bezzies too, so we're still purrfecting our recipes. sign up here for emails to stay up-to-date on our feline-friendly meal plan options.

how should I store my bezzie’s food?

our bezzie bites recipes are individually packed, self-stable and come in a resealable bag. our bezzie raw recipes are to be kept frozen until ready for thawing. keep thawed raw recipes in the fridge for no longer than 48 hours. bezzie raw must not be cooked as it contains bone.

how do you know how much food my bezzie needs?

with a little help from our veterinary friends, we tailor every bezzie menu to his or her caloric needs based on age, weight, activity level, and breed. each individual package contains a balanced meal for your bezzie — so no need to worry about over or underfeeding. but all bezzie's are different, so keep an eye out for weight gain or loss, your bezzie's food can always be adjusted.

do you offer nutritional information for your food?

yes, you can find the nutritional analysis for our human-grade fresh and dry bezzie bites on both the website (under the recipes tab) and packaging.

if you would like to learn more, we've put together a guide about how our food differs from other dog foods.

where and how are bezzie’s bites recipes made?

bezzie bites are made in NSW and cooked at a low temperature to preserve vitamins and minerals and to ensure optimal nutrition for your bezzie. 

where and how are bezzie’s fresh recipes made?

bezzie's human-grade raw recipes are made in a queensland facility that meets the same standards required for human-consumption meat manufacturing.

how are your recipes formulated? do they meet AAFCO standards?

yes, all bezzie fresh + dry recipes meet AAFCO standards. whether mix + matched or stand-alone, each recipe is a complete and balanced meal for all breeds and life stages according to the nutritional levels established by AAFCO (Association of American Feed Control Officials). 

what ingredients do you use? what’s ”raw”? what do you mean by “human grade”?

all of our fresh recipes, aka raw, include sustainably sourced, whole ingredients that are fully traceable, made in australia, and meet the australian standards for human consumption. our raw is an uncooked high moisture food and in each raw pack contains between 146-188 calories per 100gr.

all of our dry options, aka bezzie bites, include the same foundational ingredients, which makes them easily interchangeable in your bezzie's diet. bites tend to be a higher density food when it comes to calories and contains about 370 calories per 100gr.

 

are both your fresh and dry products grain free?

yes! all our products are gluten and grain-free.

shipping

are the bezzie boxes, ice packs and cooler bags recyclable?

bezzie boxes can be curb-side recycled. ice packs and cooler bags can be recycled through Redcycle soft plastic recycling. to recycle ice packs discard the gel content in the rubbish bin and drop off the plastic packaging along with the cooler bag in any of the Coles or Woolworths store soft recycle bins or visit https://www.redcycle.net.au/where-to-redcycle/ for more locations.

can I change my delivery or billing address at any time?

yes! you can change your address(es) to wherever is most convenient for you provided your order has not been processed for shipping.

what days do you deliver?

we currently ship on Tuesdays, Wednesdays and Saturdays to Sydney, ACT Metro & regional areas.  Wednesdays, Thursdays and Sundays to Melbourne metro, Gold Coast, Sunshine Coast & Brisbane Metro.  VIC Mornington Peninsula, VIC outer Mel east, VIC outer Mel West we deliver on Weds & Thurs.  VIC outer Mel North, Wednesday only.  

Tuesday deliveries - changes can be made up until 11.59pm the prior Thursday.

Wednesday/Thursday deliveries - changes can be made up until 11.59pm the prior Friday.

Saturday/Sunday deliveries - changes can be made up until 11.59pm the prior Monday.

 

can I track my shipments?

yes, once your bezzie's box leaves our shipping center, you will receive a tracking number.

where do you ship?

we currently ship to Sydney, ACT Metro & regional areas.  Melbourne metro, Gold Coast, Sunshine Coast & Brisbane Metro.  VIC Mornington Peninsula, VIC outer Mel east, VIC outer Mel West, VIC outer Mel North.  But we are adding new regions all the time, so try your postcode!   

how do shipments work?

your bezzie's box will be packed in our sydney-based warehouse and delivered to your door, full of the personalised meal plans you chose for your bezzie. all you have to do is fill your bezzie's bowl!

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